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Last updated: April 29, 2019 Explore La Tierra (“Explore la Tierra”, “us”, “we”, or “our”) operates the Explore La Tierra website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://explorelatierra.com

The use of your information can be used in two ways depending on whether you hire our services or not.
In the event that you do not establish yourself as our client, we will need this information as a “legitimate interest” of the company to answer any questions you may have.
In the event that you hire our services, we will need your information as “commercial interest”.

Topics:

  • What data do we collect, and how do we collect your data?
  • Who and how uses your Log data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What is a pixel?
  • What are cookies?
  • How do we use cookies and píxel?
  • What types of cookies do we use?
  • How to manage your cookies
  • Service providers
  • Links to other sites
  • Children´s privacy
  • Compliance with laws
  • Changes to our privacy policy
  • How to contact us

What data do we collect and how do we use your data?

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

Categories of data collected:
-The necessary for the maintenance of the commercial relationship. Bill, after-sales service and loyalty
-De identification: name and surnames, NIF, postal address, telephone, e-mail
-Personal characteristics: marital status, date and place of birth, age, sex, nationality
– Bank details: for payments

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

We will use this data, always to improve our tours, and offer the best possible service

 

Who will use your Log Data

OWNERSHIP

In compliance with article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, it is stated that this page corresponds to the entity:

Who is responsible for the processing of your data?

If you contact us or reserve our service through the website, your data will be safely stored at different levels through SSL and Google Business privacy (https://support.google.com/googlecloud/answer/6056650?hl=en), and if you contact us through Facebook, and Instagram your data will be stored in their system, please check their Privacy Policy.

John Carlos Milburn Rodríguez, natural person. NIF: 80099706K

Address: Calle Diputación N4, 2A, Vejer de la Frontera, Cádiz, Spain.

Mail:  info@explorelatierra.com

Web: www.explorelatierra.com

In case you have made the reservation through third parties as in the case of fareharbour, your data will also be safe (Read their privacy policy https://fareharbor.com/legal/privacy/)

You can contact us in any way to communicate with us.

 

How do we store your data?

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Our company securely stores your data in G SUITE, has agreements with companies Fareharbour, Google AdWords, Facebook and Automattic INC.

Our company will keep your personal data for 5 years in case you have reserved a service with us for legal reasons, in case the State Agency for Tax Administration or Security Forces ask us for it. We will keep your personal data for 1 year in case you have contacted us to request information and have not hired us.

Once this time period has expired, we will delete your data by deleting your data ourselves permanently, or by contacting third parties, like the booking company to delete the data.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.
If you no longer wish to be contacted for marketing purposes, please let us know by contacting us by:

email: info@explorelatierra.com

call us: +34 722251790

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@explorelatierra.com

Call us at: +34 722251790

What is a pixel?

The pixel of Facebook is an analysis tool with which you can measure the effectiveness of your advertising. You can use the Facebook pixel to know the actions that people perform on your website and reach the audiences that interest you. For more information visit https://www.facebook.com/business/help/651294705016616

What are cookies?

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

For further information, visit allaboutcookies.org.

How do we use cookies and píxel?

Our Company uses cookies and píxel in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service only address anyone under the age of 18 (“Children”). For medical reasons when taking our tours.

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, other that their diet restrictions, please contact us. If we discover that a child under 18 has provided us with Personal Information, that does not help us keeping the child safe during our service, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@explorelatierra.com

Call us: +34 722251790

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