Cancellation Policy

Customers will receive a full refund or credit when they cancel at least 15 days prior to the service commencement.

Customers will also receive a full refund or credit in case of operator cancellation due to extreme weather conditions or other unforeseen circumstances.

Customers will receive a 50% refund when they cancel between 15 days to 48hours prior to the service commencement, due to administrative costs and other fees.

Customers who cancel within 48 hours of the service commencement, will not receive any cancellation refund, due to administrative costs, and other fees.

Contact us by phone (+34 722251790) or email (info@explorelatierra.com), to cancel or inquire about a cancellation. Late arrivals, we give a 10 minute window, and no shows are nonrefundable.



In compliance with article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, it is stated that this page corresponds to the entity:

Who is responsible for the processing of your data?

John Carlos Milburn Rodríguez, natural person. NIF: 80099706K


Mail:  info@explorelatierra.com

Web: www.explorelatierra.com

You can contact us in any way to communicate with us.

If you have any questions about these Terms, contact us.


Policy Changes

The terms of this policy may change at the Operator’s discretion. In the event of any change, the new policy will apply to all tours booked after the date of the policy change.

For any questions about our cancellation policy, please e-mail us



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