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Cancellation Policy

For Open Day Tours

Customers will receive a full refund or credit when they cancel at least 15 days prior to the service commencement.

Customers will also receive a full refund or credit in case of operator cancellation due to extreme weather conditions or other unforeseen circumstances.

Customers will receive a 50% refund when they cancel between 15 days to 48hours prior to the service commencement, due to administrative costs and other fees.

Customers who cancel within 48 hours of the service commencement, will not receive any cancellation refund, due to administrative costs, and other fees.

Contact us by phone (+34 722251790) or email (info@explorelatierra.com, to cancel or inquire about a cancellation. Late arrivals, we give a 10 minute window, and no shows are nonrefundable.

For Custom/bespoke Tours

For private/custom tour Explore la Tierra will ask for 50-100% to be paid in advance, which will be used to secure the services for the bespoke tour. 50% of the cost will be used to secure the services for the bespoke tour and therefore is not refundable.  We will ask for the other half of the full amount to be paid from the moment you accept the tour to up to 15 days prior to the service commencement, due to administrative costs and other fees.

Customers will receive 50% refund when they cancel between 15 days to 120hours/5 days prior. The other 50% will be used to book the services to use during the tour, and other fees.

Customers who cancel within 120hours/5 days prior to the service commencement, will not receive any cancellation refund, due to administrative costs, subcontractors costs and other fees.

Please take into account that your refund will be based from the cost of the invoice in Euros you would have paid at the beginning. Therefore you may lose or gain money if you will receive the money in a different currency if the exchange rate has changed.

As Covid-19 has been out long enough and could affect your exit from your country we can’t garantee that you will receive the full amount paid back if you cancel as it will depend on our contractors. You will receive your money back if the cause why you can”t travel to Spain is due to Spanish laws restricting the access of international tourism inside the country.

Contact us by phone (+34 722251790) or email (info@explorelatierra.com), to cancel or inquire about a cancellation. Late arrivals, we give a 30 minute window, and no shows are nonrefundable.

OWNERSHIP

In compliance with article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, it is stated that this page corresponds to the entity:

Who is responsible for the processing of your data?

John Carlos Milburn Rodríguez, natural person. NIF: 80099706K

Address: CALLE DIPUTACIÓN N4, 2A VEJER DE LA FRONTERA, CÁDIZ.

Mail:  info@explorelatierra.com

Web: http://www.explorelatierra.com

You can contact us in any way to communicate with us.

If you have any questions about these Terms, contact us.

 

POLICY CHANGES

The terms of this policy may change at the Operator’s discretion. In the event of any change, the new policy will apply to all tours booked after the date of the policy change. Policy last changed 24/09/2020.

For any questions about our cancellation policy, please e-mail us

 

 

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